Dynamics 365 CRM
Maximise revenue and
efficiency with CRM
The complete Microsoft Dynamics 365 customer engagement suite, Sales, Customer Service, Field Service, Customer Insights, Customer Journeys and Project Operations implemented and tailored to your business.
Why CRM matters
Every customer moment on one connected platform
Your customers don’t think in departments they experience one relationship with your business.
When sales, service and marketing each work from their own disconnected tools, that relationship
gets messy: leads go cold, cases get lost, and no one has the full picture.
A well-implemented CRM fixes that. Microsoft Dynamics 365 brings the entire customer lifecycle onto
a single platform that connects natively to Business Central and Microsoft 365 and now includes
Copilot AI to help your team work faster. Eagle360 tailors the right mix of Dynamics 365 apps to how
your business actually sells and serves, so you see returns quickly and adoption sticks.
What we cover
Dynamics 365 CRM apps we implement
Start with what you need most and add capability as you grow. Every app shares the same customer data, so nothing lives in a silo.
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Dynamics 365 Sales
Give sellers a clear view of every opportunity, with AI-guided next-best-actions, accurate forecasting and automated admin so they spend more time selling and less time updating records.
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Dynamics 365 Field Service
Schedule, despatch and equip your on-site teams with mobile work orders so they arrive prepared, fix more first time, and keep customers informed.
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Dynamics 365 Customer Insights
Unify data from every source into a single customer profile, then segment and act on it in real time to make every interaction more relevant.
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Dynamics 365 Project Operations
Run services quote-to-cash in one place: resourcing, scheduling, time and expense capture, and project accounting that ties straight into finance.
Ready to take your business to the next level?
Speak to our integration specialist.
Our upgrade path
How we run an upgrade
A staged approach that removes the risk from a project many businesses are understandably nervous about.
Assessment
We review your current NAV/Navision version, customisations, integrations and data to scope the work precisely and price it with no surprises.
Design
We decide what carries over as supported extensions, what’s replaced by standard functionality, and what can finally be retired.
Migrate & test
Data and configuration are migrated into Business Central and validated with your team in a test environment before anything goes live.
Go live & support
A planned cutover with hands-on support, followed by optimisation and AI enablement once you’re settled.
The payoff
Maximise revenue and efficiency
CRM done well does far more than store contacts. It shortens sales cycles, lifts win rates, raises service quality and strips out the manual work that slows everyone down, while giving leaders a single, trustworthy view of the pipeline and the customer base.
✓ Shorter sales cycles with AI-guided selling and automated follow-ups
✓ Higher first-time-fix rates and faster case resolution
✓ One customer record shared across sales, service and marketing
✓ Native integration with Business Central and Microsoft 365