CUSTOMER NAME:  Mitsubishi Heavy Industries Air-Conditioners Australia
SOLUTION:  Microsoft Dynamics ERP, Microsoft Dynamics 365 for Sales, Portal development

Mitsubishi Heavy Industries Air-Conditioners Australia is one of the leading suppliers of premium residential and commercial air conditioning systems to both the Australian and New Zealand market. Delivering engineering excellence for over 130 years.

Since 2016, Eagle360 Consulting has been partnering with Mitsubishi to enhance their business workflow and process to improve customer engagement and satisfaction.

Solution

Microsoft Dynamics NAV (2018)

Dynamics 365 CRM Implementation and integration

Develop E-Commerce portal and integration to ERP

Benefits

Enhanced Business Reporting:

Better reporting tools with real-time information

A single source of truth – one integrated database for all business processes

Better customer service:

Access to customer information

Improved response times

Improved on-time delivery

Improved order accuracy

Improved Inventory Costs:

Avoid excess inventory- higher overhead costs

Reduce customer fulfillment times

Cost Savings:

Improved inventory planning

Better procurement management

Better customer service

Improved vendor relationship management

Supply Chain Management:

Effective demand forecasting and lean inventory

Reduce bottlenecks

Transparency through the business