Power Platform & Copilot - Eagle360 Consulting

Power Platform & Copilot

Microsoft Solutions Partner · Sydney & Melbourne

Microsoft Partner

MYOB Partner

If you’re evaluating Power Platform or Copilot for your business, you already know what the platform does. What you actually need to know is who can make it stick past the pilot — inside Business Central, with governance, at a fixed price

Power Platform & Copilot consultants who get agents into production, not just demos

Most Australian mid-market businesses don’t need another generic AI chatbot. They need Business Central data flowing safely into everyday workflows, spreadsheets and manual approvals replaced with governed apps, and Copilot pilots that actually reach production instead of stalling after the demo

Eagle360 builds production Power Platform applications and Copilot agents for Australian mid-market businesses, with a particular specialisation in agents connected to Microsoft Dynamics 365 Business Central via custom MCP servers. We are a real engineering team, architecture, governance, ALM, and testing; we are not a citizen-development demo shop.

Production Power Apps, Automate, Pages, Copilot Studio

Custom MCP servers for Business Central agents

Real engineering — ALM, governance, security, DLP

Fixed-price engagements from AUD $25,000

Microsoft Partner

BOYB Partners

MYOB Partner

Call +61 2 8668 4394

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The business problems we get called in to fix

Nobody wakes up wanting “a Power Platform project”. They wake up with one of these problems. Find yours.

Staff run the business from spreadsheets

Quoting, approvals, field jobs and stock counts live in Excel and paper, with no audit trail and no mobile access.

Fixed with: Power Apps connected to Business Central and Dataverse.

Staff run the business from spreadsheets

Someone retypes the same order, invoice or customer record into two or three systems every day, and mistakes slip through.

Fixed with: Power Automate integration and RPA between BC and legacy apps.

Your Copilot pilot stalled after the demo

IT built a proof of concept eight months ago. It impressed the exec team once and has never touched real data since.

Fixed with: Copilot Studio agents wired into BC via custom MCP servers.

Reporting is always a week behind

Finance exports data to Excel, reformats it, and emails a PDF nobody opens until the numbers are already stale.

Fixed with: Power BI embedded directly in the workflow where decisions get made.

Customer and partner enquiries flood your inbox

“Where’s my order” calls and emails eat hours a day that your team could spend on work that actually needs a human.

Fixed with: Power Pages self-service portals and a Customer Service agent.

Power Platform has quietly become shadow IT

A dozen personal apps and flows exist that nobody documented, nobody owns, and nobody can safely turn off.

Fixed with: Governance & ALM — environments, DLP, and a Centre of Excellence.

Quoting takes too long and pricing is inconsistent

Reps rebuild quotes from memory or last year’s spreadsheet, so turnaround is slow and discounting is inconsistent.

Fixed with: Quote Drafting Agent pulling live pricing rules from BC and CRM.

Onboarding and HR admin doesn’t scale

Every new hire gets a slightly different onboarding experience, and HR spends hours per hire chasing checklist items.

Fixed with: HR Onboarding Agent  connected to SharePoint and your HRIS.

Capacity Sizing

What actually changes when you hire us instead of the alternative

There are four ways businesses usually approach Power Platform and Copilot. Here’s how they typically compare.

What matters DIY / in-house citizen developer Freelancer or offshore dev shop Large systems integrator Eagle360
Business Central-specific expertise Rare — usually generalist Inconsistent, project to project Available, at a premium Core specialisation, incl. custom MCP servers
Governance & ALM from day one Almost never Usually skipped to hit budget Yes, but heavy process overhead Built into every engagement
Typical engagement size N/A — internal time only Small, but scope creeps Often $250k+ minimum Fixed price from $25,000
Pricing certainty Hidden cost of staff time Time & materials, open-ended Change-request heavy Fixed price, scoped upfront
Path from pilot to production Apps rarely leave one department Handover often incomplete Yes, over a long timeline 4–12 weeks to production
Local, AU-timezone support Yes (if staff stay) Often offshore hours Yes Sydney & Melbourne based
Business Central-specific expertise
Rare — usually generalist
Governance & ALM from day one
Almost never
Typical engagement size
N/A — internal time only
Pricing certainty
Hidden cost of staff time
Path from pilot to production
Apps rarely leave one department
Local, AU-timezone support
Yes (if staff stay)
Business Central-specific expertise
Inconsistent, project to project
Governance & ALM from day one
Usually skipped to hit budget
Typical engagement size
Small, but scope creeps
Pricing certainty
Time & materials, open-ended
Path from pilot to production
Handover often incomplete
Local, AU-timezone support
Often offshore hours
Business Central-specific expertise
Available, at a premium
Governance & ALM from day one
Yes, but heavy process overhead
Typical engagement size
Often $250k+ minimum
Pricing certainty
Change-request heavy
Path from pilot to production
Yes, over a long timeline
Local, AU-timezone support
Yes
Business Central-specific expertise
Core specialisation, incl. custom MCP servers
Governance & ALM from day one
Built into every engagement
Typical engagement size
Fixed price from $25,000
Pricing certainty
Fixed price, scoped upfront
Path from pilot to production
4–12 weeks to production
Local, AU-timezone support
Sydney & Melbourne based

Ready to take your business to the next level?

Speak to our integration specialist.

How we build it

One team, the whole Power Platform stack

Eagle360 builds production Power Platform applications and Copilot agents for Australian mid-market businesses, with a particular specialisation in agents connected to Microsoft Dynamics 365 Business Central via custom MCP (Model Context Protocol) servers.

Power Apps

Custom canvas apps for field service, delivery driver workflows, warehouse operations, quoting, and approvals. Connected to BC, Dataverse, and SQL.

Outcome: replaces spreadsheets and paper-based processes with governed, mobile-ready digital workflows.

Logo featuring two overlapping chevron shapes in varying shades of blue.
Power Automate

Approval flows, document generation, ERP-to-ERP integration, RPA for legacy applications. Governed with ALM and DLP policies.

Outcome: removes manual handoffs and double data entry between systems that don’t talk to each other.

A stylized, abstract logo featuring curved shapes with a gradient of blue, green, yellow, orange, and purple colors.
Copilot Studio

Custom Copilot agents for finance, sales, operations, customer service. Connected to your business data through Dataverse and custom connectors.

Outcome: gives staff a natural-language way to get answers and take action on real business data, not just generic AI chat.

Abstract logo design featuring a stylized wave or snake-like shape in dark blue.
MCP Servers

Custom MCP servers for Business Central that let Copilot agents read, write, and orchestrate ERP operations through standard agent protocols.

Outcome: lets you add new Copilot agents against BC over time without re-coding integration logic each time.

Power Pages

External-facing portals for B2B customers, partners, and field workers. Connected to Dataverse and BC with Azure AD authentication.

Outcome: reduces inbound phone/email volume by letting customers and partners self-serve securely.

Icon of three stacked bars in varying shades of yellow and orange, representing growth or progress.
Power BI

Embedded analytics inside Power Apps and Power Pages for contextual reporting. Real semantic models, not just dashboards.

Outcome: puts decision-ready numbers directly in the workflow instead of a separate report nobody opens.

Our Approach

A proven, four-step methodology built to de-risk your spend

We follow a structured methodology that combines low-code velocity with real engineering rigour, solution-based ALM, environment strategy, and DLP from the first sprint.

01

Assess

Use-case discovery workshop, technical feasibility, integration analysis, governance baseline review.

Outcome: a validated business case and reduced project risk before you commit to spend.

02

Recommend

Solution architecture, environment strategy, ALM plan, DLP politooling, and fixed-price delivery proposal.

Outcome: cost and delivery certainty with a fixed price, with no scope surprises later.

03

Implement

Solution-based development with proper environment separation, automated deployment, and structured UAT.

Outcome: faster time-to-value without sacrificing environment separation, testing, or deployment discipline.

04

Optimise

Production monitoring, citizen-developer enablement, Centre of Excellence tooling, ongoing enhancement.

Outcome: sustained ROI and a lower total cost of ownership as the solution scales and usage grows.

Capacity Sizing

Copilot agents that actually deliver value

Most Copilot demos are wedding-cake versions of “summarise this email”. The agents that actually deliver value in Australian mid-market businesses are narrower, deeper, and connected to real ERP data. Examples from Eagle360 engagements:

AgentBusiness challenge it solvesWhat it doesConnected toTypical ROI
Sales Operations Agent Reps lose hours each week manually checking order status and chasing overdue accounts in BC. Answers “status of order 12345”, “orders at risk this week”, “overdue customers”BC, DataverseTime saved by sales team
Finance Agent Collections follow-up and variance reporting consume finance time that could go to higher-value analysis. Drafts AR follow-up emails, summarises aged debtors, explains GL variance to budgetBC, Outlook30–50% reduction in collections admin
Procurement Agent Stockouts and late reorders are often only noticed after they’ve already cost a sale. Identifies stockout risk, drafts purchase orders, checks supplier OTIF history before recommendingBC, supplier dataLower stockouts, faster reorder cycle
Quote Drafting Agent Manual quoting from historical pricing slows the sales cycle and introduces pricing errors. Drafts customer quotes from natural-language request, pulls historical pricing, applies discount rulesBC, CRM50–70% faster quote turnaround
HR Onboarding Agent Onboarding is inconsistent across new hires and consumes disproportionate HR admin time. Walks new hires through onboarding checklist, drafts policy summaries, schedules trainingSharePoint, HRISReduced HR admin per hire
Customer Service Agent Routine order-status queries clog support channels that should be handling genuine exceptions. Answers customer order-status questions on Teams or web chat, with handoff to humans for exceptionsBC, ticketingDeflection of routine queries
What it does
Answers “status of order 12345”, “orders at risk this week”, “overdue customers”
Connected to
BC, Dataverse
Typical ROI
Time saved by sales team
What it does
Drafts AR follow-up emails, summarises aged debtors, explains GL variance to budget
Connected to
BC, Outlook
Typical ROI
30–50% reduction in collections admin
What it does
Identifies stockout risk, drafts purchase orders, checks supplier OTIF history before recommending
Connected to
BC, supplier data
Typical ROI
Lower stockouts, faster reorder cycle
What it does
Drafts customer quotes from natural-language request, pulls historical pricing, applies discount rules
Connected to
BC, CRM
Typical ROI
50–70% faster quote turnaround
What it does
Walks new hires through onboarding checklist, drafts policy summaries, schedules training
Connected to
SharePoint, HRIS
Typical ROI
Reduced HR admin per hire
What it does
Answers customer order-status questions on Teams or web chat, with handoff to humans for exceptions
Connected to
BC, ticketing
Typical ROI
Deflection of routine queries

MCP Servers for BC

Our Business Central MCP Server is the head start most competitors don’t have

What is an MCP server, and why does Business Central need one?

MCP (Model Context Protocol) is an open protocol introduced by Anthropic in late 2024 and now widely adopted across the AI ecosystem. MCP defines a standard way for AI agents to discover and invoke external tools — including reading data, writing data, and orchestrating multi-step actions on external systems.

For Microsoft Dynamics 365 Business Central, an MCP server exposes BC’s API surface (sales orders, customers, items, journals, postings) to AI agents in a structured, governed way. Without an MCP server, a Copilot agent has to be hand-coded to know about every BC operation it might perform. With an MCP server, the agent discovers BC capabilities at runtime and can compose them into new workflows without code changes.

Why this matters now

MCP is not yet mainstream in the AU mid-market, which means businesses that adopt it in 2026 will have a 12–24 month head start on agent-driven ERP operations. Eagle360 has built a Business Central MCP server for use in client engagements and has resolved the OAuth/Entra ID integration patterns (including the AADSTS901002 and AADSTS50011 errors that most teams hit on the first attempt).

How it works in practice

# User asks Copilot in Teams: “Create a sales order for ACME Corp, 50 units of item PROD-100, delivery next Friday.”
# MCP-connected Copilot agent:
1. Discovers BC operations via the MCP server
2. Looks up customer ACME Corp → Customer Card
3. Looks up item PROD-100 → Item Card, checks stock
4. Calculates delivery date based on availability
5. Creates a draft Sales Order in BC
6. Returns confirmation to user with link to the order
# All governed by:
→ Entra ID authentication (user’s identity, not service principal)
→ BC permission set of the calling user Audit log of every agent action

Let’s talk about your business

Governance

Power Platform done properly

The reason most Power Platform initiatives fail is not the technology; it is the absence of governance. Power Platform makes it trivial to spin up apps and flows without any deployment discipline, which produces a hairball of personal apps that nobody can support.

Eagle360 implements proper Application Lifecycle Management from day one: solution-based development, environment strategy (dev/test/prod), automated deployment pipelines, Data Loss Prevention policies, and Centre of Excellence tooling. This is the difference between Power Platform that scales and Power Platform that becomes shadow IT.

Frequently Asked Questions

Everything you need to know about Power Platform and Copilot

Can’t find the answer you’re looking for? Reach out to our team directly, and we’ll get back to you within 24 hours.

What does a Power Platform consultant actually do?

A Power Platform consultant designs, builds, and governs business applications on Microsoft’s Power Platform — Power Apps (custom applications), Power Automate (workflow automation), Power Pages (external portals), Power BI (analytics), and Copilot Studio (AI agents). The consulting work spans solution architecture, application development, integration to source systems (Business Central, Dataverse, SharePoint, SQL), governance and ALM, security and DLP policies, and user training. Eagle360 specialises in Power Platform solutions connected to Microsoft Dynamics 365 Business Central.

How long does it take to build a Power App for Business Central?

A typical custom Power App connected to Business Central takes 4–12 weeks from kick-off to production. Simple internal apps (approval workflows, basic data capture) sit at the lower end (4–6 weeks). Complex apps (delivery driver app with offline mode, scanning, photo capture, BC integration) sit at the upper end (10–12 weeks). Multi-app suites take 16–24 weeks. Eagle360 uses a fixed-price model after a 1-week discovery.

What is Microsoft Copilot Studio and how is it different from generic ChatGPT?

Microsoft Copilot Studio is Microsoft’s low-code platform for building custom AI agents connected to enterprise data. The key differences from generic ChatGPT are: Copilot agents are connected to your specific business data (Business Central, Dataverse, SharePoint, SQL) rather than the public internet; agents respect existing security permissions; agents can take actions (create records, post journals, draft emails) not just answer questions; and agents run inside Microsoft 365 (Teams, Outlook, web) with single sign-on. Eagle360 builds Copilot Studio agents for finance, sales, operations, and customer service use cases.

What is an MCP server for Business Central and do I need one?

An MCP (Model Context Protocol) server is a standardised interface that exposes Business Central capabilities to AI agents. Without an MCP server, every AI agent has to be hand-coded to understand every BC operation it might perform. With an MCP server, agents discover BC capabilities at runtime through the standard MCP protocol and compose them into new workflows without code changes. MCP is the emerging standard for agent-to-system communication and is most valuable for businesses that plan to deploy multiple Copilot agents against BC. Eagle360 has built a production Business Central MCP server used in client engagements.

How much does a Copilot agent cost to build?

A production Copilot agent for an Australian mid-market business typically costs AUD $25,000–$120,000 to build, depending on scope. A simple read-only Q&A agent connected to one data source (Business Central, SharePoint, or Dataverse) sits at the lower end. A multi-action agent that can read and write across Business Central, draft emails, and orchestrate workflows sits at the upper end. Microsoft Copilot Studio licensing is approximately AUD $300/month per tenant for messages, plus message consumption.

Can Copilot agents actually take actions in my ERP or just answer questions?

Both. Modern Copilot agents built on Copilot Studio (and especially those connected via MCP servers) can take real actions in your ERP — creating sales orders, posting journals, drafting purchase orders, updating customer records, and orchestrating multi-step workflows. The key is that every action runs under the calling user’s identity and permission set, with full audit logging. Eagle360 designs Copilot agents with explicit approval steps for high-risk actions (large transactions, sensitive data) and pure automation for low-risk operations.

How do I get started with Power Platform and Copilot in my business?

Eagle360 recommends starting with a 60-minute Power Platform and Copilot discovery workshop with senior business stakeholders. We map 3–5 concrete use cases that combine business value with manageable scope, then propose a phased delivery: a 4–8 week pilot for the highest-value use case, followed by progressive rollout. This approach avoids the ‘boil the ocean’ problem that kills most enterprise AI initiatives. Discovery workshops are free for qualifying AU mid-market opportunities.

What governance does Power Platform need to avoid shadow IT?

Power Platform without governance produces shadow IT very quickly. Eagle360 implements: an environment strategy (separate dev/test/prod environments), Data Loss Prevention (DLP) policies controlling which connectors can communicate with each other, solution-based development for ALM, Centre of Excellence tooling for tenant-wide visibility, security and licensing audit, and developer training. These controls are part of every Eagle360 Power Platform engagement, not an afterthought.

Build Copilot agents that deliver real value

Book a free 60-minute Power Platform and Copilot discovery workshop. Walk away with 3–5 concrete use cases, a phased delivery roadmap, and a fixed-price estimate for the highest-value pilot.

Book a Discovery Call

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