Microsoft Fabric · Sydney
Power Platform & Copilot Consultants in Australia
Eagle360 builds production Power Platform applications and Copilot agents for Australian mid-market businesses, with a particular specialisation in agents connected to Microsoft Dynamics 365 Business Central via custom MCP servers. We are a real engineering team, architecture, governance, ALM, and testing; we are not a citizen-development demo shop.
What We Build
Production scales & Copilot solutions
Eagle360 builds production Power Platform applications and Copilot agents for Australian mid-market businesses, with a particular specialisation in agents connected to Microsoft Dynamics 365 Business Central via custom MCP (Model Context Protocol) servers.
Power Apps
Custom canvas apps for field service, delivery driver workflows, warehouse operations, quoting, and approvals. Connected to BC, Dataverse, and SQL.
Copilot Studio
Custom Copilot agents for finance, sales, operations, customer service. Connected to your business data through Dataverse and custom connectors.
MCP Servers
Custom MCP servers for Business Central that let Copilot agents read, write, and orchestrate ERP operations through standard agent protocols.
Power BI
Embedded analytics inside Power Apps and Power Pages for contextual reporting. Real semantic models, not just dashboards.
Our Approach
A proven, four-step methodology for Power Platform & AI
We follow a structured methodology that combines low-code velocity with real engineering rigour, solution-based ALM, environment strategy, and DLP from the first sprint.
Assess
Use-case discovery workshop, technical feasibility, integration analysis, governance baseline review.
Recommend
Solution architecture, environment strategy, ALM plan, DLP policies, fixed-price delivery proposal.
Implement
Solution-based development with proper environment separation, automated deployment, and structured UAT.
Optimise
Production monitoring, citizen-developer enablement, Centre of Excellence tooling, ongoing enhancement.
Ready to take your business to the next level?
Speak to our integration specialist.
Capacity Sizing
Copilot agents that actually deliver value
Most Copilot demos are wedding-cake versions of “summarise this email”. The agents that actually deliver value in Australian mid-market businesses are narrower, deeper, and connected to real ERP data. Examples from Eagle360 engagements:
MCP Servers for BC
What is an MCP server, and why does Business Central need one?
MCP (Model Context Protocol) is an open protocol introduced by Anthropic in late 2024 and now widely adopted across the AI ecosystem. MCP defines a standard way for AI agents to discover and invoke external tools — including reading data, writing data, and orchestrating multi-step actions on external systems.
For Microsoft Dynamics 365 Business Central, an MCP server exposes BC’s API surface (sales orders, customers, items, journals, postings) to AI agents in a structured, governed way. Without an MCP server, a Copilot agent has to be hand-coded to know about every BC operation it might perform. With an MCP server, the agent discovers BC capabilities at runtime and can compose them into new workflows without code changes.
Why this matters now
MCP is not yet mainstream in the AU mid-market, which means businesses that adopt it in 2026 will have a 12–24 month head start on agent-driven ERP operations. Eagle360 has built a Business Central MCP server for use in client engagements and has resolved the OAuth/Entra ID integration patterns (including the AADSTS901002 and AADSTS50011 errors that most teams hit on the first attempt).
How it works in practice
# User asks Copilot in Teams: “Create a sales order for ACME Corp, 50 units of item PROD-100, delivery next Friday.” # MCP-connected Copilot agent: 1. Discovers BC operations via the MCP server 2. Looks up customer ACME Corp → Customer Card 3. Looks up item PROD-100 → Item Card, checks stock 4. Calculates delivery date based on availability 5. Creates a draft Sales Order in BC 6. Returns confirmation to user with link to the order # All governed by: → Entra ID authentication (user’s identity, not service principal) → BC permission set of the calling user → Audit log of every agent action
Governance
Power Platform done properly
The reason most Power Platform initiatives fail is not the technology; it is the absence of governance. Power Platform makes it trivial to spin up apps and flows without any deployment discipline, which produces a hairball of personal apps that nobody can support.
Eagle360 implements proper Application Lifecycle Management from day one: solution-based development, environment strategy (dev/test/prod), automated deployment pipelines, Data Loss Prevention policies, and Centre of Excellence tooling. This is the difference between Power Platform that scales and Power Platform that becomes shadow IT.
Frequently Asked Questions
Everything you need to know about Power Platform and Copilot
Can’t find the answer you’re looking for? Reach out to our team directly, and we’ll get back to you within 24 hours.
What does a Power Platform consultant actually do?
A Power Platform consultant designs, builds, and governs business applications on Microsoft’s Power Platform — Power Apps (custom applications), Power Automate (workflow automation), Power Pages (external portals), Power BI (analytics), and Copilot Studio (AI agents). The consulting work spans solution architecture, application development, integration to source systems (Business Central, Dataverse, SharePoint, SQL), governance and ALM, security and DLP policies, and user training. Eagle360 specialises in Power Platform solutions connected to Microsoft Dynamics 365 Business Central.
How long does it take to build a Power App for Business Central?
A typical custom Power App connected to Business Central takes 4–12 weeks from kick-off to production. Simple internal apps (approval workflows, basic data capture) sit at the lower end (4–6 weeks). Complex apps (delivery driver app with offline mode, scanning, photo capture, BC integration) sit at the upper end (10–12 weeks). Multi-app suites take 16–24 weeks. Eagle360 uses a fixed-price model after a 1-week discovery.
What is Microsoft Copilot Studio and how is it different from generic ChatGPT?
Microsoft Copilot Studio is Microsoft’s low-code platform for building custom AI agents connected to enterprise data. The key differences from generic ChatGPT are: Copilot agents are connected to your specific business data (Business Central, Dataverse, SharePoint, SQL) rather than the public internet; agents respect existing security permissions; agents can take actions (create records, post journals, draft emails) not just answer questions; and agents run inside Microsoft 365 (Teams, Outlook, web) with single sign-on. Eagle360 builds Copilot Studio agents for finance, sales, operations, and customer service use cases.
What is an MCP server for Business Central and do I need one?
An MCP (Model Context Protocol) server is a standardised interface that exposes Business Central capabilities to AI agents. Without an MCP server, every AI agent has to be hand-coded to understand every BC operation it might perform. With an MCP server, agents discover BC capabilities at runtime through the standard MCP protocol and compose them into new workflows without code changes. MCP is the emerging standard for agent-to-system communication and is most valuable for businesses that plan to deploy multiple Copilot agents against BC. Eagle360 has built a production Business Central MCP server used in client engagements.
How much does a Copilot agent cost to build?
A production Copilot agent for an Australian mid-market business typically costs AUD $25,000–$120,000 to build, depending on scope. A simple read-only Q&A agent connected to one data source (Business Central, SharePoint, or Dataverse) sits at the lower end. A multi-action agent that can read and write across Business Central, draft emails, and orchestrate workflows sits at the upper end. Microsoft Copilot Studio licensing is approximately AUD $300/month per tenant for messages, plus message consumption.
Can Copilot agents actually take actions in my ERP or just answer questions?
Both. Modern Copilot agents built on Copilot Studio (and especially those connected via MCP servers) can take real actions in your ERP — creating sales orders, posting journals, drafting purchase orders, updating customer records, and orchestrating multi-step workflows. The key is that every action runs under the calling user’s identity and permission set, with full audit logging. Eagle360 designs Copilot agents with explicit approval steps for high-risk actions (large transactions, sensitive data) and pure automation for low-risk operations.
How do I get started with Power Platform and Copilot in my business?
Eagle360 recommends starting with a 60-minute Power Platform and Copilot discovery workshop with senior business stakeholders. We map 3–5 concrete use cases that combine business value with manageable scope, then propose a phased delivery: a 4–8 week pilot for the highest-value use case, followed by progressive rollout. This approach avoids the ‘boil the ocean’ problem that kills most enterprise AI initiatives. Discovery workshops are free for qualifying AU mid-market opportunities.
What governance does Power Platform need to avoid shadow IT?
Power Platform without governance produces shadow IT very quickly. Eagle360 implements: an environment strategy (separate dev/test/prod environments), Data Loss Prevention (DLP) policies controlling which connectors can communicate with each other, solution-based development for ALM, Centre of Excellence tooling for tenant-wide visibility, security and licensing audit, and developer training. These controls are part of every Eagle360 Power Platform engagement, not an afterthought.
Build Copilot agents that deliver real value
Book a free 60-minute Power Platform and Copilot discovery workshop. Walk away with 3–5 concrete use cases, a phased delivery roadmap, and a fixed-price estimate for the highest-value pilot.