Our Customers

The Iconic are one of the largest online fashion retail store in Australia.

Solution: We implemented Microsoft Dynamics 365 and Tasklet Factory together with integration to their E-Commerce website. Prior to the implementation ICONIC were only capable of handling 600 orders a day,  post implementation of  ‘Tasklet Factory’  ICONIC are shipping over twenty thousand orders a day. The implementation of a fully integrated Warehouse Management Solution allowed the business to optimise their supply chain process.

Improvements

• End to end warehouse efficiencies: Allocation of warehouse tasks and automation of emailing tracking and billing.
• Vendor Satisfaction: Efficient receival to payment of goods leading to better relationships with suppliers. and also, achieve payment discounts on invoices due to increased efficiencies in invoice processing.
• Customer Satisfaction:
  • Directed Put-Aways and Picks led to more accurate Picks for orders and quicker turnaround times for their 3-hour delivery system.
  • Returns Management is an import part of the ICONIC business, We developed a returns management system for the Warehouse fully integrated to the website for customers to advise ICONIC of pending returns. Customer confidence in the returns and refund process increased significantly which has led to the exponential growth of number of Orders per day.
• Employee Satisfaction: Implementation Scan Guns enabled warehouse staff to conduct Cycle counts and stock takes with ease and efficiently.

Since the implementation of Dynamics, the Iconic has gone on to become Australia’s biggest online fashion Retailer and won several accolades in the Retail Awards in the past 6 Years.

Multapex are a wholesale distributor of flexible Packaging solutions for Retail industry and they also offer solutions for the Agriculture and Viticulture Industry. Being an importer of Raw Materials from all over the world Multapex faced challenges with foreign currency and production. To Solve these problems Multapex selected Microsoft Dynamics 365 .

Eagle360 worked with Multapex to implement Microsoft Dynamics for the business. This included the implementation of a custom currency ‘Hedging Solution’ designed to maintain ‘FX Purchase Facilities’ against ‘Purchase Orders’.  The Eagle360’s FX and Hedging Solution also allows Multapex to make foreign currency purchases and assign purchase orders to contracts allowing for easy tracking of costs and profitability. This also allows tracking the cost of FX gains and losses and the cost of money to the business and its effect on the overall profitability of the business.

Microsoft Dynamics 365 is also integrated to the custom manufacturing solution, used specifically for a process called ‘SLITTING’. The integration enables efficient Sales Order to production and shipment. This allows the business to operate with relatively small number of sales order processing staff.

Eagle360 Consulting’s ‘Landed Cost Module’ is used to calculate accurate landing costs of products and allocation of imports costs. In a bid to create a paperless office Multapex uses the Eagle360’s PDF-Emailing  System to send most of the customer and Vendor facing documents such as Purchase Order Confirmations, Remittance Advices, Sales Invoices and Customer Statements.

Döhler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the global food, beverage and nutrition industry.

SOLUTION:  Microsoft Dynamics 365 ERP (Manufacturing), Microsoft Dynamics 365 CRM & Business Intelligence, integration to 3rd-Party Logistics partners and EDI providers for Australia and New Zealand.

For the past 5 year Eagle360 Consulting has been partnering with Directus Finance Director to develop, integrate and deploy business systems.

The Projects consisted of a number of implementations and integrations:

• EDI – EDI integration with Woolworths and Coles
• 3PL
• Dynamics 365 Sales
• PowerBI is also used at Directus for reporting from Dynamics NAV, Dynamics 365 Sales and creation of Dashboards.

“The new system allows our users to work faster and saves up to 50% of productivity through automation of a number of processes,” said Mr Tan, Finance Director. “All the users love the new processes, we are looking forward to a collecting all our customer information in Dynamics 365 Sales to improve our service”. Eagle360’s Project Management tools allowed Directus to have access to project progress as well as track time usage. The teams worked collaboratively using a combination of Microsoft tools integrated with Atlassian JIRA.

“Eagle360 Consulting feels like they are part of our team, this makes working on projects together easy. The relationship between the teams is so good because of Eagle360’s attitude and approach towards their clients. They always take a holistic approach to implementations while taking into consideration the company’s current and future needs. They also assisted with Change Management which is a very import aspect for project success”.

Australian Pork is a unique rural industry service body for the Australian pork industry to ensure the sustainability of pig farmers by:

• Making Aussie pork the protein of choice
• Innovating sustainable and ethical farming
• Enabling a thriving industry

SOLUTION:  Microsoft Dynamics CRM/Dynamics 365, Custom Web Development, Integration

The Microsoft Dynamics CRM systems is helping the pork industry with not just Sales & Marketing. Customer retention is boosted, interdepartmental communication is improved, data and work duplication is reduced and workflows are made more visible to all. Information is centralised, leading to easier and more accurate business decision making. Data enable 360- degree view of the customer base ensures that all necessary information is available to all teams across the business, enabling them to identify and exploit any and every sales opportunity.

• Increased the availability of information, leading to improved customer service and retention.
• Allows for better targeting of marketing activity and Improved visibility of selling opportunities.

Mitsubishi Heavy Industries Air-Conditioners Australia is one of the leading suppliers of premium residential and commercial air conditioning systems to both the Australian and New Zealand market. Delivering engineering excellence for over 130 years.

Since 2016, Eagle360 Consulting has been partnering with Mitsubishi to enhance their business workflow and process to improve customer engagement and satisfaction.

Solution:

• Microsoft Dynamics NAV (2018)
• Dynamics 365 CRM Implementation and integration
• Develop E-Commerce portal and integration to ERP

Benefits:

Enhanced Business Reporting:

• • Better reporting tools with real-time information
  • A single source of truth – one integrated database for all business processes

Better customer service:

• • Access to customer information
  • Improved response times
  • Improved on-time delivery
  • Improved order accuracy

Improved Inventory Costs:

• • Avoid excess inventory- higher overhead costs
  • Reduce customer fulfillment times

Cost Savings:

• • Improved inventory planning
  • Better procurement management
  • Better customer service
  • Improved vendor relationship management

Supply Chain Management:

• • Effective demand forecasting and lean inventory
  • Reduce bottlenecks
  • Transparency through the business

Batlow Apples is a fruit-grower and one of the largest storage and packing operations in the country.  Eagle360 Consulting support Batlow Apples’ Microsoft ERP system which is used for all of their warehousing operations.