Customer Relationship Management
Microsoft Dynamics 365 for Field Service
Managing teams in the field can be challenging. Customers value personal service, so you don’t want your representatives to miss a meeting or turn up with the wrong briefing. You also want to ensure they’ve got the case history and information they need to do their work and satisfy their customers.
Microsoft Dynamics 365 for Field Service makes things simple. It allows you to create customer profiles and records for equipment, schedule maintenance, assign teams and organise emergency or unscheduled maintenance when needed. By keeping a register of team members’ skills, location and job calendars, you can optimise their time and productivity, maximising your organisation’s efficiency and minimising customer downtime.
- Automate scheduling, so it’s easy to assign the right technician and resources
- Empower technicians with a complete view of the customer and job
- Customise the standard mobile app to meet your team’s needs
- Integrate with IoT devices to ensure technicians are only dispatched when needed
- Engage customers with self-service portals, technician tracking and pro-active updates
Microsoft Dynamics 365 for Marketing
Effective marketing is vital for any modern business. Customers and stakeholders want information, and they don’t want to wait. Personalised messaging and the ability to interact with your brand from any device, at any time and from any location are a must.
Microsoft Dynamics 365 for Marketing gives your business the tools it needs to generate, nurture and close leads across platforms, devices and media. It offers a full suite of personalisation tools to ensure your customers are treated as individuals, not data points. It also aligns sales and marketing activities, tracks all interactions, and extends and coordinates your reach across all channels for maximum engagement.
- Improve marketing ROI with built-in analytics and intelligence capabilities
- Align sales and marketing by integrating sales leads and activities
- Nurture leads with more personalised experiences
- Generate leads across more channels
Email Marketing and Automation for Microsoft Dynamics 365
Eagle360 Consulting recommends and deploys ClickDimensions Email Marketing and Marketing Automation to enhance Dynamics 365’s capabilities. It provides powerful marketing automation, marketing analytics and marketing services from within a powerful, user-friendly marketing toolkit.
Click Dimensions is a third-party solution made exclusively for, and natively built within, the Dynamics 365 environment. It extends Dynamics 365’s capabilities for email marketing, web intelligence, lead scoring, social discovery, web forms, surveys, landing pages, nurture marketing, subscription management, campaign tracking and more. It allows organisations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.