Customer Relationship Management

Eagle360 Consulting offer Customer Relationship Management (CRM) solutions based on the Microsoft Dynamics 365 platform. (Note that Microsoft's CRM solutions were previously known as "Microsoft Dynamics CRM")

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Field Service
  • Dynamics 365 for Marketing
  • Dynamics 365 for Talent
  • Dynamics 365 for Project Service Automation


We are proud to be official Microsoft partners, and our consultants and developers are certified on the latest version of the software.

Microsoft Dynamics 365 for Sales

Microsoft Dynamics 365 for Sales is a leading customer relationship management (CRM) solution used by thousands of companies globally. The solution helps you manage your business connections and increase sales productivity and marketing effectiveness by supporting business processes ensuring customer satisfaction and loyalty.  It can assist in reducing costs and increasing profitability via sales force automation, customer service,  and marketing automation.

Hosted in the cloud or on-premise, our solutions are built for your business needs.   Eagle360 Consulting's dedicated team of experienced professionals (certified by Microsoft and continuingly delivering quality solutions in various industries) will drive the implementation from collecting business requirements through to the final delivery and support.

Features:

  • Outlook integration for email tracking.
  • Server side email tracking.
  • SharePoint integration out of the box.
  • Mobile/tablet application available for iOS and android out of the box.
  • Easily customised.
  • Simple user interface.
Here's how business management solutions improve customer satisfaction.

Microsoft Dynamics 365 for Customer Service

Features:

  • Get a complete view for your customer, and provide personalised service
  • Use AI to empower your agents
  • Machine learning insights for up-selling and cross-selling
  • Cases can be routed from channels such as social media
  • Easy to use customisation tools and workflow designers

Microsoft Dynamics 365 for Field Service

Features:

  • Scheduling automation - makes it easy to get the right technician and resources to the job.
  • Make technicians more effective - empower them with a complete view of the customer and job
  • Mobile app experience out of the box - and customisable
  • IoT integration - to ensure technicians are only dispatched when really needed.
  • Customer engagement - self service portals, technician tracking, pro-active updates.

Microsoft Dynamics 365 for Marketing

Features:

  • Analytics and intelligence to improve marketing Return On Investment.
  • Sales and Marketing alignment - integration with Sales leads and other activities
  • Lead nurturing with personalised experiences
  • Generate leads across more channels

Microsoft Dynamics 365 for Talent

Features:

  • Efficient onboarding
  • Mange continuous learning and employee professional growth
  • Centralisation of profiles
  • Minimise compliance risk
  • Performance assessments

ClickDimensions - Marketing Automation Solution

ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics 365 for Sales empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritize the best leads and opportunities. Providing email marketing, web intelligence, lead scoring, social discovery, web forms, surveys, landing pages, nurture marketing, subscription management, campaign tracking and more, ClickDimensions allows organizations to discover who is interested in their products, quantify their level of interest and take the appropriate actions.

THE EAGLE360 DIFFERENCE

Eagle360 offers a specialised full implementation service.

We do a holistic overview of your business, starting with your software needs, but also encompassing your wider company goals and the future of your particular industry. Based on this analysis, we'll advise you on a solution that takes into account not just your current business needs but those you'll encounter in the future as well.

Implementation can take between one and six months, and we can ensure the software is fully integrated into your existing systems. And it doesn't stop there. We provide ongoing support, and can advise on future solutions as you require them.

Finally, we also offer a range of cybersecurity services to ensure that your business - including your Microsoft Dynamics software - is fully protected from any external threats. This is all part of the holistic approach that we believe is so integral to the successful implementation of business intelligence systems.

For more information on how Eagle 360 can help your business see success, contact us today.

For more information on how Eagle360 can help your business see success, contact us today.