Having the right product and price is not enough to satisfy the modern-day customer. Deep understanding of your customers’ relationship with your business and products is required to gain loyalty and provide them with the best service. This is where CRM plays a vital role. Customer relationship management (CRM) refers to whatever systems and processes[…]
We’d like to wish you and yours a Merry Christmas, Happy New Year and safe travels for the holiday season. It’s been an eventful 12 months here at Eagle360: in 2019 we’ve welcomed new customers, added new staff and skills to our local team, and opened our first office in the USA. Along the way[…]
A major set of new features is incoming for Dynamics 365 Business Central. These are due for release in October 2019, and include enhancements to the user interface and experience, application enhancements and application lifecycle management improvements. There is a very large list of features, and the following are those that we are most looking[…]
April 2019 sees the release of a significant update to Dynamics 365 Business Central. The enhancements cover improvements to the user interface and experience, new features, and changes to the platform itself. The web interface has evolved further – with improvements to keyboard-centric scenarios. This allows for faster data-entry and processing, and analysis. There has[…]
Nucleus Research has released the results of a study analyzing the Return on Investment of Microsoft Dynamics 365 projects, using their standard ROI case study methodology. It was found that on average, for Dynamics 365 projects, $16.97 (USD) is returned for every dollar spent. This is significantly higher than the average for ERP and CRM[…]
As of 1 October 2018, the “Dynamics NAV” product has effectively been renamed “Dynamics 365 Business Central”. “Dynamics NAV 2018” is the last version of Dynamics NAV – it’s successor is “Dynamics 365 Business Central On Premise”. The transition is as seamless as any regular Dynamics NAV upgrade. All existing Dynamics NAV customisations are still[…]
Sydney, Australia: Today, Eagle360 Consulting, one of the fastest growing Microsoft Dynamics partners in Australia announced that they are continuing their expansion by opening a new office in Melbourne. The company recently won several significant national accounts implementing Dynamics 365 for Sales and Dynamics Business Central and have needed to grow the team. Tameem Abdullah[…]
While not frequently reported on in the media, it is common to hear of cyber attacks on ERP Systems. Unfortunately this has remained a largely ignored part in the cyber-security space. Many businesses have suffered in the past 10 years and some forced into bankruptcy due to cyber-attacks. While some businesses continue to focus on[…]
In business, customer satisfaction is key. Why then, do so many companies struggle with keeping their customers happy? Now, technology has the potential to improve customer service dramatically – particularly when it comes to business management solutions.
Microsoft Dynamics NAV 2018 is a major release of the product, with a massive list of new features and enhancements. Here are some that we found notable: A dramatically improved web client The web client now even includes page customisation features, similar to those found in products such as Dynamics CRM. The product is now[…]